Returns & Exchanges Policy

You have up to 30 days after receiving your order to request a return or exchange, with certain exceptions for specific jewelry pieces. Please contact us to start a return. Shipping fees are non-refundable.

Final sale	Items on clearance, sale, marked as imperfect, or listed in the “Second Life” and “Last Chance” sections cannot be exchanged or refunded. Jewelry included in a promotion (e.g., sleepers and rings offered in the Black Friday promotion) cannot be exchanged, resized, or refunded.
Custom jewelry	They can be returned for sizing adjustments only (e.g., a ring with a secret message, a necklace with semi-precious stones, a family bracelet with beads, etc.).
Used jewelry	If a returned piece of jewelry shows signs of wear, it will not be refunded.

Wrong size for sleepers or earrings?

No worries! Contact us within 30 days of receiving your order for an exchange. The exchange is free; you only cover the shipping costs (both ways). Make sure to measure from the piercing hole to your earlobe to correctly determine the best size for your sleepers.

Wrong ring size?

You can return your ring for a sizing adjustment. Please note that rings with a personalized message can be resized but are not refundable. It is not possible to change the secret message to a different one, so it’s important to provide the correct inscription when placing your order. Contact us to start the return. Please note that our 14k gold filled rings cannot be resized at a jewelry store. Shipping costs are the responsibility of the customer.

Return / Exchange Conditions

Damaged or Defective Products: Replacement at our expense (one-year warranty applies).
Missing Products: Replacement or store credit for a future order.
Final Sale: Imperfect jewelry, samples, promotional gifts, and items in the “Second Life” and “Last Chance” sections cannot be exchanged or refunded.
Product Condition: Items must not have been worn or show signs of use. The wire of sleepers must not be bent.
Return Fees: Return shipping costs are the responsibility of the customer (round-trip for exchanges). Our packaging is designed to minimize shipping costs. Please note that due to frequent Canada Post strikes, we cannot estimate shipping prices. Check with the nearest carrier for accurate rates.
Packaging: Products must be returned in their original packaging and well-protected. Items damaged during shipping will not be exchanged. Other packaging, such as a bubble envelope, may be used as long as the jewelry arrives in good condition.
Lost Packages: We are not responsible if a package does not reach its destination, and exchanges will not be issued.
Discoloration or Tarnish: No refunds will be given for solder discoloration on rings, darkening of 14k gold filled pieces, or tarnishing of silver jewelry, as these are normal occurrences.
Customs: If returning through customs, mark the package as “returned merchandise.” We do not cover customs fees and will not pay for package pickup if customs duties are required.
Inspection: All products are inspected upon receipt. We reserve the right to refuse an exchange or refund for hygiene reasons or if the product appears damaged by the customer.

Shipping Fees & Delivery Times During Strikes

To provide fast, secure, and affordable shipping, we primarily work with Canada Post. However, during strikes, we turn to ChitChats or UPS to handle our deliveries. These carriers provide tracking numbers and reliable service. Please note that temporary increases in shipping rates may apply. We do our best to keep shipping costs as low as possible.
For certain addresses, we exclusively use UPS, as ChitChats does not service remote areas or PO boxes. In these cases, our team may contact you to confirm shipping arrangements. This applies to regions such as Gaspésie, Côte-Nord, and others.

Pease Warranty

All Pease jewelry is covered by a one (1) year warranty from the date you receive your order. If your order was sent via standard mail, the warranty begins 6 business days after shipping for Canadian customers, and 15 business days for orders to the U.S. and internationally.
This warranty covers breakage caused by manufacturing defects. It does not cover damage from improper or excessive use, darkening of 925 sterling silver, discoloration of 14k gold filled jewelry, or discoloration at the solder joints of rings. Examples of defects covered by the warranty include a pearl coming loose from a ring.
We also offer a repair service. Simply contact us to start a return process and send your jewelry back to us. We will repair your pieces and return them to you at no additional cost. The only fees you are responsible for are shipping the jewelry to our workshop.
All repaired jewelry comes with an additional 3-month warranty.

FAQ

RETURN & EXCHANGE

Canada: Return shipping fees for an exchange vary depending on courier availability. Typically, the fee is $5.99 + taxes (untracked) when Canada Post is available. Shipping is available. You may choose a tracked shipping option for $12.99 + taxes (Canada Post or UPS).

United States: Return shipping fees for an exchange are $15 + taxes and are shipped via ChitChats and USPS.

Rest of the world: Return shipping fees for an exchange are $15 + taxes and are shipped via ChitChats, USPS, or Canada Post. (Some countries may be subject to higher fees.)

In all cases, the original shipping fees are non-refundable and will be deducted from the refundable amount.

Read the return policy to ensure that the jewelry is eligible for a return or exchange.

Return Procedure:

Fill out the contact form with your order number and let us know which items you’d like to return or exchange (or contact us directly at info@peasejewelry.com).
You’ll receive an email promptly with instructions and the return address.
Go to your nearest Canada Post counter and send back the items following the provided instructions.

For returns (refunds): once processed, we will refund the products using the same payment method used for your order, excluding the original shipping fees.

For exchanges: once processed, we’ll send you an email with a link to pay for the return shipping (and any adjustment fees if needed), after which your new order will be sent.

EXPEDITION & SHIPPING

We process orders within 1 to 3 business days. Orders placed over the weekend are processed the following Monday or Tuesday.

Delivery times vary depending on the shipping method chosen. Several factors can affect the timeline, including the carrier (Canada Post, or ChitChats/UPS during strikes), the shipping method, the delivery address, weather, and more. Typically, allow a minimum of 2 business days and a maximum of 15 business days, depending on the shipping option selected.

Customs Fees & Taxes: Orders shipped outside of Canada may be subject to customs and import taxes, which are the responsibility of the buyer. We cannot predict these fees, as they vary by country. We are not able to cancel or refund these fees, even if the order is returned to us.

Holiday Shipping Deadlines for 2026
🇨🇦 CANADA
Regular mail with Canada Post (no tracking): to be determined
Expedited Canada Posts (with tracking): to be determined

🇺🇸 UNITED STATES
ChitChats Select USA: to be determined

🌍 INTERNATIONAL
ChitChats International or Canada Posts International (with tracking): to be determined

These dates are recommended to maximize the chances of receiving your order before the Holidays.
Once the package is shipped, delivery times depend on the carrier.

If the shipping address you provided is incorrect, several options are available:

Contact us immediately if your order has not yet been shipped. We can update the address.
Check your old address to retrieve the package if it has already been shipped.
Contact the shipping carrier to see if they can redirect your order.

If you are unable to retrieve your package, we’ll be happy to recreate your order at your expense. A refund will be issued once the original package is returned to us in good condition.

We’re excited for you to receive your jewelry, but please note that some delays are beyond our control (weather, high order volume, destination, carrier delays, etc.).

First, make sure the address you provided is correct. If there’s an error, contact us immediately!

If you haven’t received your package 30 days after the expected delivery date (for Canada), we’ll be happy to resend a new package at no extra cost. Contact us with your order number, and we’ll take care of the rest.

	CANADA	USA	Other countries
Waiting Period Before Contacting Us	30 days after the estimated delivery date.	60 days after the estimated delivery date.	60-90 days after the estimated delivery date.

PRODUCTS

In short, 14k gold filled is a material made of a thick layer of genuine 14k gold permanently bonded under pressure to a metal alloy core. With this process, you don’t have to worry about gold peeling or common allergic reactions. Learn more.

Yes, in most cases. The gold layer on 14k gold filled jewelry does not peel, which means the base metal is rarely exposed to the skin. This significantly reduces the risk of allergic reactions. Unlike gold plated jewelry, where the thin gold layer can wear off quickly, gold filled jewelry offers much greater durability and skin comfort.

As a result, anyone who tolerates solid gold well can generally wear 14k gold filled jewelry without experiencing irritation.

That said, our 14k gold filled jewelry may not be suitable for people with very acidic skin chemistry, as this can accelerate wear of the gold layer over time and eventually expose the copper core, which may lead to oxidation.

Exposure to certain chemicals or harsh environments can compromise the integrity of your jewelry. This includes (but is not limited to): perspiration, hand sanitizer, acidic skin, perfumes, cleaning agents, chlorine, and salt water.

A polishing cloth is a wonderful tool for restoring shine to both 925 sterling silver and 14k gold filled pieces.

Cleaning:
Add a small amount of mild soap to lukewarm water and use your fingers to gently clean your jewelry (do not soak for more than one minute). Rinse and dry thoroughly. If light scrubbing is needed, use a very soft toothbrush and brush gently. Never use tissues or any paper-based materials to clean your jewelry, as the gold filled layer may wear away. Pease is not responsible for any damage, breakage, or loss resulting from jewelry cleaning performed by a third party or individual.

Our jewelry is not designed for babies or toddlers. Pease jewelry has not been tested for child safety. Jewelry may pose a serious choking hazard or cause significant injury. Small components may detach while a child is playing or chewing on the jewelry.
For these reasons, wearing Pease jewelry is strictly not recommended for children. Our pieces are intended for teenagers and adults only.
We disclaim all responsibility related to the wearing of Pease jewelry by children. Please ensure that all jewelry is kept out of sight and out of reach of children.
If you are considering purchasing sleeper earrings for a child, feel free to contact us so we can advise you accordingly.

Visit this page to learn everything you need to know about our sleeper earrings.
Gently pull the two ends away from each other using your fingers. Insert one end into your piercing, then gently rotate the ends back toward each other until they align. Do not open the hoop too wide, as it may become difficult to close properly.

We’d be happy to personalize a piece to suit your preferences, as long as our expertise and materials allow. While we don’t offer fully custom jewelry design, we’re always happy to modify an existing piece from our online shop.
Request a customization.